Refund policy

Last updated: August 09 2026

Because our readings are unique, personalized services created specifically for you, the following policy applies.

1. Cancellation Window
You may cancel your order and receive a full refund by emailing us at islasoulstudio@gmail.com within 2 hours of purchase. After this window, work on your reading typically begins and cancellations are no longer eligible for a refund.

2. Satisfaction Guarantee
If you feel your reading did not genuinely address the question or context you submitted, contact us at islasoulstudio@gmail.com within 365 days of delivery but firstly 60 days to verify if there is any change. We will review your request and offer a revised reading. Refunds beyond the cancellation window described in Section 1 are considered on a case-by-case basis and are not guaranteed, as our services are unique and personalized.

3. Non-Refundable Circumstances
We cannot offer refunds for dissatisfaction based on personal interpretation of a reading's content, or for requests made outside the timeframes above.

4. Errors or Non-Delivery
If you did not receive your reading within the timeframe stated in our Shipping Policy, or if there was an issue with your order (e.g., incorrect email address on file), contact us at islasoulstudio@gmail.com and we will resolve the issue or issue a refund.

5. How to Request a Refund or Revision
Email us at islasoulstudio@gmail.com with your order number and details of your request. We aim to respond within 48 hours.

IslaSoulStudio – Clément Materac, Entreprise Individuelle – SIRET 99966244800011 – 2 Route de Beauregard, 43770 Chadrac, France